FAQs & Policies

Each cake is baked from scratch just for you. I take a limited number of orders per month due to the time and attention I dedicate to each custom cake.

The base price covers your requested cake size and a standard design. Fillings, rush timing, and detailed decoration are priced separately based on time and materials.

Please review the policies below before placing an order. By submitting an inquiry, you agree to the T&Cs listed here.

Thank you for supporting Gigi's Eats!

Payment

Orders are booked on a first-paid, first-served basis. A 100% deposit is required to confirm your order. Payment instructions will be sent via email.

Please note that there are no refunds for custom cakes or workshops.

Pickup & Delivery

Pickup is in the West Village (NYC) - the address will be provided via email. Local delivery may be requested at an additional cost.

Once a cake has been picked up or delivered, the customer is responsible for proper transportation, handling, storage, and display.

Custom Designs

Each cake is handmade from scratch and may have slight variations from reference photos and mockups. Please note that AI-generated mockups are for design inspiration and may not perfectly represent the final cake. Colors may also vary slightly depending on lighting, screens, and food coloring.

Changes to an order after confirmation may be subject to additional fees and availability.

Rush Orders

I'm happy to accommodate rush orders if my availability allows! Standard notice is 1 week. A rush fee will be applied to orders with less notice.

Allergies

Gigi’s Eats is not an allergen-free kitchen. Cakes may contain or come into contact with common allergens including milk, eggs, wheat, soy, peanuts, and tree nuts.

I offer alternative ingredients for dietary preferences only. Please disclose any allergies before placing your order so I can advise.

Cancellations

Cancellations with at least 1 week's notice will receive a full refund, less than 1 week's notice will receive a 50% refund.

I want you to love your cake! If you're not satisfied, please inform me immediately so I can make it right for you.

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